Privacy policy

Mosch Art values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or website. By interacting with Mosch Art, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you make a purchase, place a custom order or contact us, we may collect personal details such as your name, email address, phone number, mailing address, and payment information.
Technical Data: We may collect information on how you access and use our website, including IP address, browser type, device information, and pages visited. This data helps us improve our website and services.

2. How We Use Your Information

Mosch Art uses your information to provide and enhance our services, including:

Processing Transactions: To fulfill orders, process payments, and manage delivery and shipping.
Custom Commissions: To communicate about and complete custom art and ornament orders.
Customer Service: To respond to your inquiries, address concerns, and offer support.
Marketing and Promotions: With your consent, to send you promotional emails about new products, seasonal offers, or upcoming events. You may unsubscribe from these communications at any time.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

Service Providers: With trusted third parties who help us operate our business, such as payment processors, shipping providers, or IT support. These providers are bound by confidentiality agreements and may only use your information for the services they provide to Mosch Art.
Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency), we may disclose your personal information.

4. Data Security

Mosch Art uses reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your browsing experience, improve our site functionality, and deliver targeted advertising. Cookies are small data files that are stored on your device. You can choose to disable cookies through your browser settings, but this may limit your use of certain features on our website.

6. Links to Other Websites

Our website may contain links to external websites that are not operated by Mosch Art. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Mosch Art does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access and Correction: You have the right to request access to the personal information we hold about you and correct any inaccuracies.
Deletion: In certain cases, you may request that we delete your personal information, subject to legal and contractual restrictions.

If you wish to exercise any of these rights, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.